1. Introduction

1.1. Company Information

• Company Name: OutsourceForce.ai
• Website: outsourceforce.ai
• Registered Address: [Insert Business Address]
• Contact Email: [Insert Contact Email]
• Phone Number: [Insert Contact Number]

1.2. Purpose of the Agreement
This document sets forth the legally binding terms and conditions for the use of OutsourceForce.ai’s services, covering client responsibilities, payment obligations, liability limitations, confidentiality, dispute resolution, and termination conditions.

2. Definitions

For clarity, the following definitions apply throughout this document:

• “Client” refers to any business or individual engaging with OutsourceForce.ai to hire virtual assistants.
• “Virtual Assistant (VA)” refers to the remote professional recruited, trained, and co-managed by OutsourceForce.ai.
• “Services” refer to all offerings by OutsourceForce.ai, including recruitment, onboarding, training, payroll management, and co-management of virtual assistants.
• “Confidential Information” includes proprietary business details, financial records, client lists, intellectual property, and any other private data exchanged between the parties.
• “Agreement” refers to this Terms and Conditions document.

3. Services Provided

OutsourceForce.ai provides a structured process for recruiting, training, and managing virtual assistants on behalf of clients. Our services include:

3.1. Virtual Assistant Recruitment

• Sourcing and vetting candidates based on client requirements.
• Conducting interviews and assessments to ensure VA competency.
• Presenting shortlisted candidates to clients for selection.

3.2. Training & Onboarding

• Basic training on communication, time management, and productivity tools.
• Integration support to help VAs adapt to client-specific workflows.
• Ongoing training opportunities to enhance VA skill sets.

3.3. VA Co-Management & Performance Monitoring

• Assigning a VA Success Manager to oversee VA performance.
• Weekly check-ins to ensure task completion and productivity.
• Providing performance feedback and assistance in resolving challenges.

3.4. Payroll & Compliance Management

• Managing VA payroll processing and salary disbursement.
• Ensuring compliance with local labor laws and tax obligations.
• Offering financial transparency through detailed invoicing.

3.5. Limitations of Services

• OutsourceForce.ai does not guarantee permanent availability or performance of VAs.
• We are not liable for work quality, deadlines, or miscommunications between clients and VAs.
• We do not provide legal or financial advice in relation to employment regulations outside our jurisdiction.

4. Client Responsibilities

To ensure a smooth and efficient working relationship, the Client agrees to:

4.1. Provide Accurate Information

• Clearly define VA job roles, expectations, and performance metrics.
• Disclose any industry-specific compliance or regulatory requirements.

4.2. Timely Communication & Feedback

• Respond to candidate selection requests within a reasonable timeframe.
• Provide regular feedback on VA performance and role adjustments.

4.3. Respect Workplace Ethics & Fair Treatment

• Maintain professional behavior towards VAs and OutsourceForce.ai representatives.
• Ensure that VAs are not subjected to harassment, discrimination, or unfair treatment.

4.4. Software & Access Requirements

• Provide necessary tools, software, and logins for the VA to perform their duties.
• Ensure that sensitive access is granted securely and revoked upon termination.

5. Fees & Payment Terms

5.1. Pricing Structure

• Fees are based on the selected service package (hourly, monthly, or custom contracts).
• Additional charges may apply for specialized training, performance bonuses, or overtime hours.

5.2. Invoicing & Payment Schedule

• Clients will receive invoices as per the agreed billing cycle (weekly/monthly).
• Payments must be made via bank transfer, credit card, or other approved payment methods.

5.3. Late Payments & Penalties

• Invoices must be paid within [X] days of issuance.
• Late payments may result in service suspension, additional interest charges, or collection proceedings.

5.4. Refunds & Disputes

• Refunds are not provided for services already rendered.
• Any disputes over charges must be reported within [X] days of invoicing.

6. Confidentiality

6.1. Protection of Client Data

• OutsourceForce.ai commits to maintaining strict confidentiality of all client information.
• No data will be shared with third parties without prior client consent.

6.2. Mutual Obligation

• Clients must also respect the confidentiality of OutsourceForce.ai’s business operations, methodologies, and pricing structures.

7. Intellectual Property Rights

7.1. Client Ownership of Work

• Any work product created by a VA under a client’s direction remains the intellectual property of the client.

7.2. OutsourceForce.ai Property

• Proprietary systems, training materials, and processes developed by OutsourceForce.ai remain our exclusive intellectual property.

8. Termination of Services

8.1. Client-Initiated Termination

• Clients may terminate services with [X] days’ written notice.
• Termination fees may apply if within an active contract period.

8.2. OutsourceForce.ai Termination Rights

• We reserve the right to terminate services if a client violates this Agreement, engages in unethical behavior, or defaults on payments.

8.3. Effects of Termination

• Upon termination, all outstanding fees must be settled.
• Any VA access to client systems must be revoked immediately.

9. Liability & Indemnification

9.1. Limitation of Liability

• OutsourceForce.ai is not liable for indirect damages, lost profits, or business interruptions resulting from VA services.

9.2. Indemnification Clause

• Clients agree to indemnify OutsourceForce.ai from claims, legal actions, or financial losses due to their engagement with VAs.

10. Data Protection & Privacy

10.1. Compliance with Privacy Laws

• OutsourceForce.ai adheres to [GDPR/CCPA] and other relevant data protection regulations.
• Our full Privacy Policy is available [here].

10.2. Data Storage & Retention

• Personal data is retained only as long as necessary for operational purposes.
• Clients may request data deletion upon termination of services.

11. Dispute Resolution

11.1. Governing Law

• This Agreement is governed by the laws of [Jurisdiction].

11.2. Mediation & Arbitration

• In the event of disputes, parties agree to first attempt mediation before pursuing legal action.

12. Amendments & Updates

12.1. Policy Updates

• OutsourceForce.ai reserves the right to update these Terms at any time.
• Clients will be notified of significant changes.